Privacy Statement / Disclaimer / Copyright Notices

Introduction

As an essential part of our business and what we do, data is collected and managed by us. We observe the UK data protection legislation, and are committed to protecting and respecting customers’ privacy and rights. Specifically, we act as a “Data Controller” in respect of the information gathered and processed by us.

In order that you are reliably informed about how we operate, we have developed this privacy notice (also known as a Fair Processing Notice or FPN), which describes the ways in which we collect, manage, process, store and share information about you as a result of you visiting this site. The privacy notice also provides you with information about how you can have control over the use of your data.

If you have any comments or queries over the data we have and how it is used, please contact us as customer_service@c1000stitches.co.uk

What Information Do We Collect About You?

In general terms, we seek to collect information about you so that we can:

Administer our relationship with you, provide services and respond to enquiries
Deliver requested information to you about our services and our subsidiaries
Ensure the billing of any procured services and obtain payment
Process and respond to any complaints
Enable us to meet our legal and other regulatory obligations imposed on us
Audit usage of our websites.

The information that we require for these purposes is known as your “personal data”. This includes your name, home address, email address, telephone and other contact numbers and financial information. We collect this in a number of different ways. For example, you may provide this data to us directly online or over the telephone, or when corresponding with us by letter.

We do not process sensitive classes of information. For example:

Physical or mental health details, and
Racial or ethnic origin.

Please also be advised that when you visit this website, cookies will be used to collect information about you such as your Internet Protocol (IP) address which connects your computer or mobile device to the Internet, and information about your visit such as the pages you viewed or searched for, pages response times, download errors etc. We do this so that we can measure our website’s performance and make improvements in the future. Cookies are also used to enhance this website’s functionality and personalisation, which includes sharing data with third party organisations. You can control this by adjusting your cookies settings as described in our Cookie Policy.

How Will We Use The Information?

We use the data collected from you for the specific purposes listed in the table below. Please note that this table also explains:

The legal basis for processing your data, linked to each processing purpose; and
In what circumstances your data will be shared with a third party organisation.

Purpose for processing data

Purpose – To administer our relationship with you, provide services and respond to enquiries.

Why? To meet the requirements of any contract.

Purpose – To ensure the billing of any procured services by you and obtain payment.

Third party organisation – Government VAT and tax inspectors, external auditors, internal auditors.

Why? To ensure the billing of any goods by you and obtain payment for such goods.

Purpose – To process and respond to complaints.

Why? To meet a legal obligation.

Purpose – To monitor and record information relating to the use of our services, to include our website.

Why? To meet a legitimate interest in order to improve the services and experience and website for individuals

Purpose – To ensure the offices and its stored information is secure we use CCTV services.

Why? To meet the requirements of a contract.

Your Rights

Under the terms of data protection legislation, you have the following rights as a result of using this website:

Right to be Informed

This privacy notice, together with our Cookies Policy, fulfils our obligation to tell you about the ways in which we use your information as a result of you using this website. From time to time, we may contact you for further guidance to ensure your order meets your needs. This maybe in the form of a text, WhatsApp message, email or telephone call. If you do not wish at any time for us to contact you, please email us at customer_service@C1000Stitches.co.uk

Right to Access

You have the right to ask us for a copy of any personal data that we hold about you. This is known as a “Subject Access Request”. Except in exceptional circumstances (which we would discuss and agree with you in advance), you can obtain this information at no cost. We will send you a copy of the information within 30 days of your request.

To make Subject Access Request, please email us: info@c1000stitches.co.uk

Right to Rectification

If any of the information that we hold about you is inaccurate, you can either:

Right to be Forgotten

From 25 May 2018, you can ask that we erase all personal information that we hold about you. Where it is appropriate that we comply, your request will be fully actioned within 30 days. For further information, please contact 020 3633 0085 or alternatively, please email us customer_service@c1000stitches.co.uk

Right to Object

You have the right to object to:

The continued use of your data for any purpose listed in section 3 above for which consent is identified as the lawful basis for processing i.e. you have the right to withdraw your consent at any time.
The continued use of your data for any purpose listed in section 3 above for which the lawful basis of processing is that it has been deemed legitimate.

Right to Restrict Processing

If you wish us to restrict the use of your data because

(i) you think it is inaccurate but this will take time to validate,

(ii) you believe our data processing is unlawful but you do not want your data erased,

(iii) you wish to object to the processing of your data, but we have yet to determine whether this is appropriate, please contact us: infor@c1000stitches.co.uk

Right to Data Portability

If you would like to move, copy or transfer the electronic personal data that we hold about you to another organisation, please contact us at customer_service@c1000stirches.co.uk

Rights Related To Automated Decision-Making

If you would like to object to automated decision making without any individual involvement, and to the profiling of your data, please contact us at customer_service@c1000stirches.co.uk

Is the processing of information likely to cause individuals to object or complain?

C1000 Stitches is not aware of any justifiable reasons that would constitute a legitimate reason for objecting or complaining about the way we process or control information.

How long will we retain Information for?

C1000 Stitches will typically retain information for a period of seven years. This is due to regulatory reasons and to ensure our business records are adequate to maintain the requisite levels of insurance to protect our clients and non-clients.

Overseas Transfers

Within EEA

EEA personal data is received and initially processed by Shopify's Irish

entity, Shopify International Ltd.

EEA to Canada

Data is exported from the EEA to Shopify’s Canadian parent entity,

Shopify Inc. This export takes place within Shopify’s corporate structure.

Data within Shopify Inc. is protected under PIPEDA, Canada’s private

sector privacy legislation, which is considered adequate under the GDPR.

United States

Shopify Inc. uses a combination of data centers and cloud service

providers to store this personal data in the United States and Canada.

When personal data is transferred to the United States, it is either done so

through the EU-U.S. and Swiss-U.S. Privacy Shield, for Shopify’s own

storage, or through contractual data protection addenda (DPAs) with

third-party service providers. The EU-U.S. and Swiss-U.S. Privacy Shields

are also considered adequate under the GDPR. Shopify’s Privacy Shield certification statement can be found on PrivacyShield.gov.15 further information can be found in the following link Shopify GDPR

Data Privacy and Security

C1000 Stitches and our website suppliers maintain a comprehensive data management work programme, which includes processes for ensuring that data protection is a key consideration of all new and existing IT systems that hold personal data. Where any concerns, risks or issues are identified, we conduct relevant impact assessments in order to determine any actions that are necessary to ensure optimum privacy.

We also maintain an active information security work programme which seeks to protect the availability, confidentiality and integrity of all physical and information assets. Specifically, this helps us to:

Protect against potential breaches of confidentiality;
Ensure all IT facilities are protected against damage, loss or misuse;
Increase awareness and understanding of the requirements of information security, and the responsibility of our colleagues to protect the confidentiality and integrity of the information that they handle; and
Ensure the optimum security of this website.

Location Tracking Via Our Website

Geo-location tracking, which shows us where you access our website, is not used on this website.

General

Questions and comments regarding this Privacy Notice are welcomed, and should be sent to info@c1000stitches.co.uk.

You can also contact us if you have any concerns or complaints about the ways in which your personal data has been handled as a result of you using this website.

Alternatively, you have the right to lodge a complaint with the Information Commissioner’s Office who may be contacted at Wycliffe House, Water Lane, Wilmslow SK9 5AF or https://ico.org.uk

Disclaimer Notice

For personalised embroidery or printing request, it is the purchaser's responsibility to seek permission to use any images (copyright / trademark), if not their own

C1000 Stitches does not take any responsibility for gaining or requesting permission on the purchaser's behalf for the use of any logo / badges not directly supplied by us.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

you may print or download to a local hard disk extracts for your personal and non-commercial use only
you may copy the contents to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the contents. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

HOW TO CONTACT US

If you want more information about any of the subjects covered or if you would like to discuss any related issues or concerns with us, please contact customer_service@c1000stitches.co.uk or in writing to: