T&C/ Returns/ Cancellation/ Exchanges
Returns/ Cancellation
Please contact us in the first instance to arrange any returns, exchanges or refunds.
Returning your item(s)
If you’ve ordered the wrong size or simply changed your mind, we’re happy to offer a full refund. Simply return item(s) within 14 days of receipt.
If you’re not satisfied with your order, you may return items within 14 days. Returned products must be in new, unused and in unworn condition with any attached security seal, original packaging and garment tags still attached. We do not accept any items with indication that it was used. In such cases, the item(s) will be returned to the purchaser and no refund will be issued. For faulty or late returns past the 14 day return period please contact us.
Goods are returned to C1000 Stitches at the expense and risk of the customer. We recommend that you send the returns by recorded delivery for proof of postage. We cannot be held responsible for items that fail to reach us. Please note, items bought as presents can only be refunded to the original cardholder.
When returning your item(s) for either an exchange or refund, please contact us for further guidance.
The order will be refunded within 14 days of receiving the goods. All returns are subject to a 15% re-stocking fee and minus any postage if applicable. Personalised and non-standard stocked Items are non-refundable and non-returnable.
Cancellations
Once an order has been placed, an order number will be issued. Orders cancelled thereafter will incur a transaction fee of £0.30p, which is non-refundable.
Over 14 Days
For goods past 14 days, but within 28 days, you will be given a refund in the form of a gift card minus any postage if applicable. If you are returning any item to us, you should consider using a traceable/ recordable delivery service or purchase shipping insurance. We cannot process any refunds without receiving goods.
Exchange
If the wrong item, size, or colour have been ordered, inform us immediately so the order can be cancelled or adjusted. This should be done before 1500hrs the same day of the purchase. If the order leaves our shop, please follow our returns policy.
When returning goods for any reason, please obtain proof of postage as C1000 Stitches is not responsible for returns until they are received within our returns department. Replacements will be sent via standard delivery. Only one free exchange is allowed per order. If more than one item is faulty, this should be requested in the first request email, and be sent in the same return package.
Shipping
For any return or exchanges, you must email us first with your request: customer_service@c1000stitches.co.uk or via WhatsApp on +44 7450 706556
It is the buyer's responsibility for returning any goods to us. Shipping costs are non-refundable unless otherwise stated by us.
Gift Card Terms & Conditions
Terms of use of C1000 Stitches gift cards
C1000 Stitches reserves the right to update and change the terms and conditions of our C1000 Stitches gift cards at any time. This does not affect your legal rights. Use of your C1000 Stitches gift card constitutes acceptance of our Terms and Conditions and we therefore recommend you read them carefully. C1000 Stitches gift cards remain the property of C1000 Stitches who maintains the right to cancel the card in situations where it is deemed necessary to do so.
The value of your C1000 Stitches gift card can only be redeemed online at www.c1000stitches.co.uk. The gift card balance cannot be exchanged for cash or redeemed against the purchase of another card.
The maximum amount that an individual C1000 Stitches gift card can hold is £100; this limit cannot be exceeded by performing balance transfers.
You can perform a Balance enquiry via our websites.
Validity
Your C1000 Stitches gift card is valid for a period of 24 months from the date of activation, after which any remaining balance will be removed and the card will become invalid and no longer available for use.
Lost/ Stolen/ Damaged
In cases where your C1000 Stitches gift card is lost or stolen, C1000 Stitches is unable to replace or reimburse the remaining balance on a card. C1000 Stitches cannot be held responsible for the any balance lost on a C1000 Stitches gift card as a result of theft or fraud. C1000 Stitches cannot be held responsible for any unauthorized use where the card number and/ or PIN have become known to another party.
Crediting a C1000 Stitches gift card
Should you return product(s) purchased using a C1000 Stitches gift card for an exchange of a lesser value, any refund amount due will be credited to the original method of payment. In the event that you may have discarded your C1000 Stitches gift card, a new Card will be issued to you with the refund amount applied.
If a partial refund is made for any purchase using a C1000 Stitches gift card and another method of payment, then any refund amount owing will be credited to the C1000 Stitches gift card in the first instance.
If the total to be refunded is more than originally paid by C1000 Stitches gift card, then any remaining refund balance will be refunded to the other method of payment used (debit/credit card).
Governing Law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.